Technical Services Delivery
erpSOFTapp is looking for an experienced services delivery professional to contribute to the relationship with, and delivery of services to strategic clients.
erpSOFTapp services include the design, implementation, 24x7 management, and growth of highly available, scalable business and e-commerce systems. In delivering these services, the Technical Delivery Professionals role encompasses many functions and processes.
He or she will work and collaborate with various technical teams and resources including Systems Architects, Client IT Managers, DBAs, Developers Business Analysts and the erpSOFTapp Service Desk and Project Managers from across the organization.
This role will require the candidate to:
Serve as an internal point of contact for resolution of operational issues.
Single point of contact for critical technical issues
Collaborate with Change Management and Implementations personnel throughout the service delivery lifecycle
Establish and maintain long-term relationships with the client and advocate on behalf of, and represent, the client’s operational interests to any erpSOFTapp team.
Embrace client technical objectives, develop action plans to implement them, and engage internal technical teams for execution via Change Management
Manage technical environment
The Service Delivery Professional contributes to client satisfaction and is responsible for operational stability for the client’s environment. Duties in this regard include
Coordinating Change Management activities
Overseeing, and/or escalating Service Requests / Tickets
Leading or participating in outage/crisis situations by collaborating with operational resources and the client team to ensure critical business processes are returned to service
Hands on technical knowledge of production systems, Linux environments
Devops tools implementation and use
Service Delivery Professional are responsible for various customer deliverables, including
Attending daily, weekly, and/or monthly client meetings
Reporting on customer SLAs
2-3 years experience successfully managing service delivery activities as a technical delivery engineer
Professional and articulate interpersonal and communications skills
Operational support experience; strong issue resolution capabilities in a dynamic, fast-paced environment
Deep familiarity of fundamental IT security best practices
Bachelor’s Degree preferred and additional technical certifications strongly desired
Must know Linux, Postgres RDBMS
Familiarity with Devops and Cloud IT services