Frequently Asked Questions

How can we help you today? 

Here, you'll find answers to the most common questions about our products and services. Whether you're new to Odoo ERP or a long-time user, we're here to help you get the most out of our solutions.

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General Questions

Odoo can significantly enhance your business efficiency by merging all your business functions into one platform. This integration helps reduce manual data entry, improves real-time data visibility, automates routine tasks, and supports informed decision-making.

Yes, Odoo is highly scalable and can be tailored to meet the needs of small businesses as well as large enterprises. Its modular structure allows you to start with basic features and add more functionalities as your business grows.

Absolutely! Odoo is highly customisable. You can modify existing modules or create new ones to suit your unique business processes and workflows. This flexibility ensures that Odoo can adapt to your specific business requirements.

Odoo offers a wide range of modules, including but not limited to CRM, Sales, Inventory, Accounting, Manufacturing, Project Management, HR, Marketing, E-commerce, Website Builder, POS and much more. These modules can be seamlessly integrated to provide a unified solution.

Click on the link below to see all the modules available in Odoo 

https://www.odoo.com/page/all-apps

  Odoo is available as both a cloud-based and on-premise solution. You can choose the deployment option that best suits your business requirements. The cloud-based version offers the advantage of accessibility from anywhere, while the on-premise version is deployed within your own cloud or physical server.

Odoo takes security very seriously. The platform includes various security features such as data encryption, regular backups, user access controls, and compliance with international security standards. For on-premise deployments, security measures can be customised to meet specific requirements.

https://www.odoo.com/security


Odoo provides various support options, including documentation, community forums, and direct support for Enterprise users. Additionally, there are Odoo partners and consultants who can offer implementation, customisation, and training services. 

The complexity of implementation depends on your business size and requirements. For small businesses with standard needs, the implementation can be straightforward and quick. For larger enterprises with complex processes, a phased implementation approach is often recommended. erpSOFTapp provides implementation support to ensure a smooth transition.

Yes, Odoo offers a variety of integration options through APIs, connectors, and third-party apps. This allows you to integrate Odoo with other software solutions such as payment gateways, shipping carriers, e-commerce platforms, and more.

Odoo Community is the free version of Odoo that includes essential modules and features, while Odoo Enterprise is a paid version that offers additional functionalities, enhanced performance, professional support, and access to exclusive modules and features.


Comparison link https://www.odoo.com/page/editions

Yes, Odoo offers a free trial of the Enterprise version, allowing you to test the platform and its features before making a purchase decision. This trial period helps you evaluate how Odoo can meet your business needs.


https://www.odoo.com/trial


To get started with Odoo, you can sign up for a free trial on their website, explore the available modules, and consult with Odoo sales or an Odoo partner to discuss your specific requirements and implementation plan.


https://www.odoo.com/trial

Yes, Odoo is known for its user-friendly interface. The intuitive design and drag-and-drop features make it easy for users to navigate and utilise its functionalities. Additionally, comprehensive training and support are available to help you get started.


Yes, Odoo provides a mobile app that allows you to manage your business on the go. The app is available for both Android and iOS, ensuring that you can stay connected with your business operations anytime, anywhere.

Google Play Store

https://play.google.com/store/apps/details?id=com.odoo.mobile


iOS App Store

https://apps.apple.com/ng/app/odoo/id1272543640

Yes, Odoo supports multi-currency and multi-language functionality. This makes it ideal for businesses operating internationally, allowing you to manage transactions and communications in different currencies and languages seamlessly.


Odoo provides tools and services for easy data migration from other systems. The Odoo team or certified partners can assist in migrating your data, ensuring a smooth transition with minimal disruption to your business operations.


Pricing

Odoo does not charge per module. Once you pay for a user licence, you have access to all the modules available in the core suite to use as you desire.

The Community Edition is free and open-source, while the Enterprise Edition comes with additional features and support, starting at a competitive price. Pricing is also based on the number of users and the modules you choose.

Implementation costs are driven by the scope of work that needs to be covered/ delivered across the business. For example, implementing inventory management for company A with 20,000+  products is a different cost than for company B with less than 500 products.

While the standard and custom plans provide the ability to have a multi-company setup, the custom plan further allows integration to external API’s (Application Programming Interface) while the standard does not.

The custom plan enables you to do more extensive modifications to the software to suit your specific needs when a workaround is not optimal, while the standard plan only allows for limited modifications.


Odoo-Saas is Odoo’s online server, which is included in the licence cost and you have minimal ability to modify the system. You can only use Odoo Studio for minor modifications.

Odoo on-premise means you can host your own server with any cloud platform provider, which gives you a high degree of flexibility as you grow to modify the system. It also keeps your data private as it's on your permissioned cloud infrastructure.

Odoo.sh offers another server that enables you to modify the software as you require, though they host your environment on their own infrastructure.

The implementation timeline is dependent on the scope or book of work that needs to be delivered.

Typically, you should expect a minimum of 3 months, and for smaller implementations, adopting out-of-the-box features with no customisations. 

Guideline 

Average Number of Users

Typical Implementation Timeline

Less than 15 

3 to  4 months

15 - 50

5 to  6 months  

50 - 100

8 to 10 months